Frequently Asked Questions
Find quick answers to the most common questions about orders, shipping, returns, personalization and more.
Orders & Payments
How can I place an order?
Browse our products, select the product you like, choose the required options or personalization details (if applicable), and click Add to Cart. Review your order in the cart, proceed to checkout, enter your delivery details and complete the payment to place your order.
What payment methods do you accept?
We accept secure online payments through UPI, Google Pay, PhonePe, debit/credit cards and net banking. Personalized and customized products require full advance payment. Cash on Delivery (COD) is not available for personalized orders.
Can I modify or cancel my order after placing it?
Yes. You can request a modification or cancellation within 12 hours of placing your order. After 12 hours, personalized or customized orders cannot be modified or cancelled as they may have entered the production process.
Shipping & Delivery
How long will it take to deliver my order?
Dispatch and delivery timelines depend on the product and customization required. We always try to process and dispatch orders as quickly as possible. Selected ready-to-ship products may also be eligible for same-day or faster dispatch. If you need your order urgently or for a specific date, please contact us via WhatsApp, phone or email before placing your order so our team can confirm the best possible timeline for you.
Do you ship all over India?
Yes, we offer Pan India delivery, including locations such as Jammu & Kashmir and the Andaman & Nicobar Islands. Orders are shipped through leading courier partners, subject to service availability at the delivery PIN code.
How can I track my order?
Once your order is dispatched, we’ll send the tracking details to your registered email and/or mobile number. You can use the tracking information or your order details on our Track Order page to check the latest shipment status.
Returns & Refunds
What is your return and replacement policy?
Personalized or customized products are made specifically for you and are generally not eligible for return or replacement once customization is completed. However, if you receive a damaged, incorrect, or incorrectly personalized product due to an error from our side, we will review the issue and provide a replacement where applicable.
What if I receive a damaged or incorrect product?
Please record an unboxing video while opening your parcel. If you receive a damaged, incorrect, or incorrectly personalized product, contact us via WhatsApp or email with your unboxing video, clear photos of the product, order number, and the personalization details submitted with your order. Once verified, if the issue is from our side, we will arrange a replacement.
Can personalized or customized products be returned?
Personalized or customized products cannot be returned or replaced for a change of mind after customization has been completed. If we notice any unclear or potentially incorrect personalization details before production, such as a photo, text, name or logo, our team may contact you by phone or WhatsApp for confirmation before proceeding.
Personalization
How do I send my photo, name or other personalization details?
You can provide the required photo, name, text, logo or other personalization details directly on the product page while placing your order. Please make sure the information and files you submit are clear and correct so we can create your product accurately.
Will you contact me if there is an issue with my personalization details?
Yes. If we notice that your photo, text, name, logo or other personalization details are unclear, incomplete or appear incorrect, our team may contact you by phone or WhatsApp for confirmation before proceeding with production.
Can I change my personalization details after placing the order?
Yes, you can request changes to your personalization details within 12 hours of placing the order. Please contact us as soon as possible via WhatsApp, phone or email. After 12 hours, changes may not be possible as your personalized product may have already entered production.
Frequently Asked Questions
Quick answers to common questions about orders, shipping, returns and personalization.
Orders & Payments
How can I place an order?
Choose the product you like, add the required personalization details if applicable, add it to your cart and complete the checkout process.
What payment methods do you accept?
We accept secure online payment methods available at checkout. Cash on Delivery (COD) is not available for personalized or customized products, as these items are specially made according to your submitted details and require full advance payment.
Can I modify or cancel my order after placing it?
You can request a modification or cancellation within 12 hours of placing your order. After 12 hours, personalized or customized orders cannot be modified or cancelled as they may have entered the production process.
Returns & Replacement
Can personalized products be returned?
Personalized/customized products are generally not returnable or replaceable for a change of mind once they have been made according to the submitted details.
What if I receive a damaged or incorrect product?
Contact us with your order number, unboxing video and clear photos of the issue. If the product is damaged, incorrect, or the personalization differs from the details submitted with your order, our team will review the case and assist you accordingly.
Is an unboxing video required?
Yes, we strongly recommend recording an unboxing video from the moment you open the parcel. It helps us verify damage, incorrect products or personalization-related issues quickly.
Shipping & Tracking
When will my order be dispatched?
Dispatch time depends on the product, personalization requirements and operational availability. We avoid giving one fixed dispatch timeline because customized products may require different preparation times.
How can I track my order?
Once your order is dispatched, tracking details such as the courier name and tracking/AWB number will be shared with you.
How long will delivery take?
Delivery time depends on your location, courier service and product availability. Tracking information will help you follow the shipment after dispatch.
Personalization
How do I submit my photo, name or text?
You can upload your photo and enter the required name/text directly on the product page before adding the product to your cart.
Will my personalization be exactly as submitted?
We create the product based on the details provided with your order. Please check spelling, photos and other personalization details carefully before placing the order.
What type of photo should I upload?
For the best result, upload a clear, high-quality photo. Avoid blurry, very dark or heavily cropped images whenever possible.