Shipping & Delivery Policy
Last Updated: August 2026
At My Gift World, we take care to prepare, pack and dispatch every order safely. Since many of our products are personalized or made according to customer requirements, processing and dispatch timelines may vary from one order to another.
This Shipping & Delivery Policy explains how we process, dispatch, track and deliver orders placed through My Gift World.
1. Shipping Coverage
My Gift World delivers orders across India, subject to courier service availability at the customer's delivery PIN code.
We aim to serve customers across metro cities, towns and remote serviceable locations, including regions such as Jammu & Kashmir and Andaman & Nicobar Islands, wherever delivery services are available through our courier partners.
2. Order Processing & Dispatch
Order processing time depends on the type of product ordered.
Ready or standard products may be processed and dispatched quickly and, for selected products and orders received within the applicable cut-off time, same-day dispatch may be possible.
Personalized or customized products may require additional time for designing, printing, engraving, production, quality checking or other customization work.
Many regular orders may generally be prepared within 1–2 working days, while some customized orders may require approximately 2–4 working days or longer, depending on the product and circumstances.
These timelines are indicative and not guaranteed dispatch commitments.
Actual processing or dispatch may vary due to factors including customization complexity, order volume, production workload, machinery or electricity issues, availability of products or raw materials, holidays, operational circumstances or other unforeseen situations.
3. Urgent Orders
If you require a product urgently or need delivery by a particular date, please contact My Gift World before placing the order to confirm whether your requirement can be fulfilled within the required timeline.
You may contact us through the support options provided on our website.
We request customers not to rely solely on estimated timelines for birthdays, anniversaries, events or other date-sensitive occasions without first confirming availability with our team.
4. Delivery Time
Once an order has been dispatched, delivery time depends on the destination PIN code, courier partner and prevailing logistics conditions.
Any estimated delivery date communicated on the website, through a courier partner or through tracking information should be treated as an estimate and not a guaranteed delivery date.
Delivery may occasionally be affected by weather conditions, transportation disruptions, public holidays, strikes, natural events, regional restrictions, courier network delays or other circumstances beyond our reasonable control.
5. Shipping Charges
Applicable shipping charges, if any, will normally be displayed during checkout before the customer completes the order.
Shipping charges may depend on factors such as the product, package size or weight, delivery location and applicable shipping method.
Any promotional free-shipping offer will be subject to the conditions mentioned with that particular offer.
6. Shipment Tracking
Once an order is dispatched and tracking information becomes available, customers may receive details such as:
Courier or shipping provider name
Tracking ID / AWB / Consignment Number
Tracking link, where available
Tracking information may be communicated through email and/or other available communication channels associated with the order.
Customers can use the tracking details provided to follow the shipment with the respective courier partner.
7. Delivery Address & Contact Details
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number while placing an order.
Please review your shipping details carefully before completing checkout.
If an address correction is required, contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery address.
My Gift World will not be responsible for delivery failure or delay caused by incomplete, incorrect or outdated information provided by the customer.
8. Delivery Attempts & Customer Availability
Courier partners may contact the customer or make one or more delivery attempts depending on their operating procedures.
Customers are requested to remain reachable on the contact number provided with the order.
If delivery cannot be completed because the customer is unavailable, refuses delivery, provides an incorrect address or phone number, or the courier is otherwise unable to deliver due to customer-related reasons, the shipment may be returned to us as RTO (Return to Origin).
Any re-shipping request after such an RTO may be subject to additional shipping charges, depending on the circumstances.
9. Damaged Package or Product
We take reasonable care while packing orders to help protect products during transportation.
Customers are strongly advised to record an unboxing video from the beginning of opening the sealed package, particularly for personalized, customized or fragile products.
If you receive a damaged product, incorrect product or a product where the personalization differs from the details submitted with your order, please contact My Gift World promptly with:
Order Number
Clear photographs of the product and packaging
Unboxing video
Details of the issue
Original personalization details submitted with the order, where applicable
Eligible cases will be reviewed according to our Return, Replacement & Refund Policy.
10. Personalized & Customized Orders
Personalized and customized products are specially prepared according to the information, photographs, text, names, logos or other details submitted by the customer.
Customers should carefully verify all personalization information before submitting the order.
Where our team identifies an apparent issue or requires clarification before customization, we may attempt to contact the customer through the contact information provided with the order.
Production or dispatch may be delayed until the required clarification is received.
11. Courier Partner Delays
After a shipment has been handed over to the courier partner, its physical movement and final delivery are handled through the courier network.
My Gift World will make reasonable efforts to assist customers with genuine shipment-related issues; however, delays caused solely by courier operations or circumstances beyond our reasonable control may not always be preventable.
12. Contact Us
For questions regarding dispatch, delivery or shipment tracking, please contact:
My Gift World
Email: support@mygiftworld.in
For faster assistance regarding an existing order, please keep your Order Number ready when contacting us.
By placing an order with My Gift World, you acknowledge that you have read and understood the applicable shipping and delivery terms stated above.
Shipping & Delivery Policy
Last Updated: August 2026
At My Gift World, we take care to prepare, pack and dispatch every order safely. Since many of our products are personalized or made according to customer requirements, processing and dispatch timelines may vary from one order to another.
This Shipping & Delivery Policy explains how we process, dispatch, track and deliver orders placed through My Gift World.
Shipping Coverage
My Gift World delivers orders across India, subject to courier service availability at the customer’s delivery PIN code.
We aim to serve customers across metro cities, towns and remote serviceable locations, including regions such as Jammu & Kashmir and Andaman & Nicobar Islands, wherever delivery services are available through our courier partners.
Order Processing & Dispatch
Order processing time depends on the type of product ordered.
Ready or standard products may be processed and dispatched quickly and, for selected products and orders received within the applicable cut-off time, same-day dispatch may be possible.
Personalized or customized products may require additional time for designing, printing, engraving, production, quality checking or other customization work.
Many regular orders may generally be prepared within 1–2 working days, while some customized orders may require approximately 2–4 working days or longer, depending on the product and circumstances.
These timelines are indicative and not guaranteed dispatch commitments.
Actual processing or dispatch may vary due to factors including customization complexity, order volume, production workload, machinery or electricity issues, availability of products or raw materials, holidays, operational circumstances or other unforeseen situations.
Urgent Orders
If you require a product urgently or need delivery by a particular date, please contact My Gift World before placing the order to confirm whether your requirement can be fulfilled within the required timeline.
You may contact us through the support options provided on our website.
We request customers not to rely solely on estimated timelines for birthdays, anniversaries, events or other date-sensitive occasions without first confirming availability with our team.
Delivery Time
Once an order has been dispatched, delivery time depends on the destination PIN code, courier partner and prevailing logistics conditions.
Any estimated delivery date communicated on the website, through a courier partner or through tracking information should be treated as an estimate and not a guaranteed delivery date.
Delivery may occasionally be affected by weather conditions, transportation disruptions, public holidays, strikes, natural events, regional restrictions, courier network delays or other circumstances beyond our reasonable control.
5. Shipping Charges
Shipping Charges
Applicable shipping charges, if any, will normally be displayed during checkout before the customer completes the order.
Shipping charges may depend on factors such as the product, package size or weight, delivery location and applicable shipping method.
Any promotional free-shipping offer will be subject to the conditions mentioned with that particular offer.
Shipment Tracking
Once an order is dispatched and tracking information becomes available, customers may receive details such as:
- Courier or shipping provider name
- Tracking ID / AWB / Consignment Number
- Tracking link, where available
Tracking information may be communicated through email and/or other available communication channels associated with the order.
Customers can use the tracking details provided to follow the shipment with the respective courier partner.
Delivery Address & Contact Details
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number while placing an order.
Please review your shipping details carefully before completing checkout.
If an address correction is required, contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery address.
My Gift World will not be responsible for delivery failure or delay caused by incomplete, incorrect or outdated information provided by the customer.
Delivery Attempts & Customer Availability
Courier partners may contact the customer or make one or more delivery attempts depending on their operating procedures.
Customers are requested to remain reachable on the contact number provided with the order.
If delivery cannot be completed because the customer is unavailable, refuses delivery, provides an incorrect address or phone number, or the courier is otherwise unable to deliver due to customer-related reasons, the shipment may be returned to us as RTO (Return to Origin).
Any re-shipping request after such an RTO may be subject to additional shipping charges, depending on the circumstances.
Damaged Package or Product
We take reasonable care while packing orders to help protect products during transportation.
Customers are strongly advised to record an unboxing video from the beginning of opening the sealed package, particularly for personalized, customized or fragile products.
If you receive a damaged product, incorrect product or a product where the personalization differs from the details submitted with your order, please contact My Gift World promptly with:
- Order Number
- Clear photographs of the product and packaging
- Unboxing video
- Details of the issue
- Original personalization details submitted with the order, where applicable
Eligible cases will be reviewed according to our Return, Replacement & Refund Policy.
Personalized & Customized Orders
Personalized and customized products are specially prepared according to the information, photographs, text, names, logos or other details submitted by the customer.
Customers should carefully verify all personalization information before submitting the order.
Where our team identifies an apparent issue or requires clarification before customization, we may attempt to contact the customer through the contact information provided with the order.
Production or dispatch may be delayed until the required clarification is received.
Courier Partner Delays
After a shipment has been handed over to the courier partner, its physical movement and final delivery are handled through the courier network.
My Gift World will make reasonable efforts to assist customers with genuine shipment-related issues; however, delays caused solely by courier operations or circumstances beyond our reasonable control may not always be preventable.
Contact Us
For questions regarding dispatch, delivery or shipment tracking, please contact:
My Gift World
Email: support@mygiftworld.in
For faster assistance regarding an existing order, please keep your Order Number ready when contacting us.
By placing an order with My Gift World, you acknowledge that you have read and understood the applicable shipping and delivery terms stated above.