Cancellation, Returns & Replacement Policy
Last Updated: August 2026
At My Gift World, many of our products are personalized or customized specially for each customer. We take care to prepare every order according to the details submitted by you. This policy explains when an order may be cancelled or modified and how we handle damaged, incorrect or eligible replacement requests.
1. Cancellation & Modification of Orders
For personalized or customized products, cancellation or modification requests must be made within 12 hours of placing the order.
After 12 hours, or once designing, printing, production or customization has started, the order may no longer be cancelled or modified.
If you need to make a change, please contact us as soon as possible with your Order Number.
2. Personalized & Customized Products
Personalized and customized products are created specifically using the text, name, photograph, logo, design or other information submitted by the customer.
Because these products are made specifically for you, they are generally not eligible for return, exchange or replacement due to change of mind, personal preference or no longer needing the product after customization has been completed.
This does not affect eligible cases where the product is damaged, incorrect or the personalization differs from the details submitted with the order.
3. Customer-Submitted Personalization Details
Customers are responsible for carefully checking the text, spelling, names, photographs, logos and other personalization details before submitting an order.
Where we notice an apparent issue or require clarification, our team may attempt to contact you before customization.
However, My Gift World cannot be responsible for an error that is reproduced exactly from incorrect information or content submitted and approved by the customer.
4. Damaged Product
If your product arrives damaged, please contact us promptly after delivery.
To help us verify the issue, please provide:
Your Order Number
A clear unboxing video
Clear photographs of the damaged product
Photographs of the outer and inner packaging where relevant
A brief description of the issue
After verification, an eligible claim will be handled according to the circumstances of the order.
5. Incorrect Product
If you receive a product different from the product you ordered, please contact us with your Order Number, photographs and unboxing video.
Once verified as an error from our side, we will arrange an appropriate resolution, which may include replacement of the incorrect product.
6. Personalization Mismatch
If the personalization on the received product does not match the text, photograph, name, logo or other personalization information correctly submitted with your order, please contact us with:
Order Number
Unboxing video
Clear photographs of the received product
The original personalization details submitted with the order
If the mismatch is confirmed to have occurred from our side, we will arrange an appropriate replacement or resolution.
7. Unboxing Video & Supporting Evidence
Customers are strongly advised to record a continuous unboxing video starting before the sealed package is opened.
An unboxing video helps us verify damage, incorrect products, missing items or other delivery-related concerns.
Depending on the nature of the claim, we may request photographs, videos, packaging images or other reasonable supporting information before approving a replacement or other resolution.
Please retain the original product and packaging until your claim has been reviewed.
8. Replacement Process
Once an eligible replacement request has been verified and approved, My Gift World will arrange the replacement according to the circumstances of the order.
The customer should not return or courier a product to us without receiving instructions from our support team.
Where the issue has occurred due to an error from My Gift World, we will make reasonable arrangements to resolve the matter without requiring the customer to bear unnecessary costs related to our error.
9. Refunds
Where possible and appropriate, an eligible issue may be resolved through replacement.
A refund may be considered where a replacement is not reasonably possible or where My Gift World determines that a refund is the appropriate resolution.
If a refund is approved, it will generally be processed to the original payment method, subject to the processing timelines of the applicable bank, payment gateway or financial institution.
10. Cases Generally Not Eligible for Return or Replacement
A return, replacement or refund will generally not be available where:
The customer changes their mind after customization or production has started.
Incorrect text, spelling, photograph, logo or other personalization information was submitted by the customer and reproduced accordingly.
The customer no longer requires the product after it has been customized.
Minor differences arise due to screen/display settings, printing processes or reasonable production variations.
Damage occurs due to improper handling, misuse or alteration after delivery.
Sufficient information or reasonable supporting evidence required to verify the claim is not provided.
Each genuine issue may be reviewed according to its individual circumstances.
11. Order Cancellation by My Gift World
In rare circumstances, My Gift World may be unable to process an order due to product or material unavailability, technical or production issues, incorrect pricing, payment issues or other unavoidable circumstances.
If we need to cancel an order after receiving payment, we will inform the customer and arrange an appropriate refund for the cancelled order.
12. Contact Us
If you need assistance with a cancellation, modification, damaged product, incorrect order or personalization issue, please contact:
My Gift World
Email: support@mygiftworld.in
Please include your Order Number and relevant photographs/videos when contacting us regarding an existing order.
By placing an order with My Gift World, you acknowledge that you have read and understood the applicable cancellation, return and replacement terms stated above.
Cancellation, Returns & Replacement Policy
Last Updated: August 2026
At My Gift World, many of our products are personalized or customized specially for each customer. We take care to prepare every order according to the details submitted by you. This policy explains when an order may be cancelled or modified and how we handle damaged, incorrect or eligible replacement requests.
Cancellation & Modification of Orders
For personalized or customized products, cancellation or modification requests must be made within 12 hours of placing the order.
After 12 hours, or once designing, printing, production or customization has started, the order may no longer be cancelled or modified.
If you need to make a change, please contact us as soon as possible with your Order Number.
Personalized & Customized Products
Personalized and customized products are created specifically using the text, name, photograph, logo, design or other information submitted by the customer.
Because these products are made specifically for you, they are generally not eligible for return, exchange or replacement due to change of mind, personal preference or no longer needing the product after customization has been completed.
This does not affect eligible cases where the product is damaged, incorrect or the personalization differs from the details submitted with the order.
Customer-Submitted Personalization Details
Customers are responsible for carefully checking the text, spelling, names, photographs, logos and other personalization details before submitting an order.
Where we notice an apparent issue or require clarification, our team may attempt to contact you before customization.
However, My Gift World cannot be responsible for an error that is reproduced exactly from incorrect information or content submitted and approved by the customer.
Damaged Product
If your product arrives damaged, please contact us promptly after delivery.
To help us verify the issue, please provide:
- Your Order Number
- A clear unboxing video
- Clear photographs of the damaged product
- Photographs of the outer and inner packaging where relevant
- A brief description of the issue
After verification, an eligible claim will be handled according to the circumstances of the order.
Incorrect Product
If you receive a product different from the product you ordered, please contact us with your Order Number, photographs and unboxing video.
Once verified as an error from our side, we will arrange an appropriate resolution, which may include replacement of the incorrect product.
Personalization Mismatch
If the personalization on the received product does not match the text, photograph, name, logo or other personalization information correctly submitted with your order, please contact us with:
- Order Number
- Unboxing video
- Clear photographs of the received product
- The original personalization details submitted with the order
If the mismatch is confirmed to have occurred from our side, we will arrange an appropriate replacement or resolution.
Unboxing Video & Supporting Evidence
Customers are strongly advised to record a continuous unboxing video starting before the sealed package is opened.
An unboxing video helps us verify damage, incorrect products, missing items or other delivery-related concerns.
Depending on the nature of the claim, we may request photographs, videos, packaging images or other reasonable supporting information before approving a replacement or other resolution.
Please retain the original product and packaging until your claim has been reviewed.
Replacement Process
Once an eligible replacement request has been verified and approved, My Gift World will arrange the replacement according to the circumstances of the order.
The customer should not return or courier a product to us without receiving instructions from our support team.
Where the issue has occurred due to an error from My Gift World, we will make reasonable arrangements to resolve the matter without requiring the customer to bear unnecessary costs related to our error.
Refunds
Where possible and appropriate, an eligible issue may be resolved through replacement.
A refund may be considered where a replacement is not reasonably possible or where My Gift World determines that a refund is the appropriate resolution.
If a refund is approved, it will generally be processed to the original payment method, subject to the processing timelines of the applicable bank, payment gateway or financial institution.
Cases Generally Not Eligible for Return or Replacement
A return, replacement or refund will generally not be available where:
- The customer changes their mind after customization or production has started.
- Incorrect text, spelling, photograph, logo or other personalization information was submitted by the customer and reproduced accordingly.
- The customer no longer requires the product after it has been customized.
- Minor differences arise due to screen/display settings, printing processes or reasonable production variations.
- Damage occurs due to improper handling, misuse or alteration after delivery.
- Sufficient information or reasonable supporting evidence required to verify the claim is not provided.
Each genuine issue may be reviewed according to its individual circumstances.
Order Cancellation by My Gift World
In rare circumstances, My Gift World may be unable to process an order due to product or material unavailability, technical or production issues, incorrect pricing, payment issues or other unavoidable circumstances.
If we need to cancel an order after receiving payment, we will inform the customer and arrange an appropriate refund for the cancelled order.
Contact Us
If you need assistance with a cancellation, modification, damaged product, incorrect order or personalization issue, please contact:
My Gift World
Email: support@mygiftworld.in
Please include your Order Number and relevant photographs/videos when contacting us regarding an existing order.
By placing an order with My Gift World, you acknowledge that you have read and understood the applicable cancellation, return and replacement terms stated above.