Terms & Conditions
Last Updated: August 2026
Welcome to My Gift World.By accessing our website, placing an order, submitting personalization details, or using our services, you agree to these Terms & Conditions. Please read them carefully before placing an order.
General
My Gift World offers gifting products, including standard, personalized, customized, and bulk/corporate gifting products.
Product availability, designs, prices, offers, and services may be changed or updated from time to time.
Product Information & Images
We make reasonable efforts to display product descriptions, photographs, colours, sizes, and other information accurately.
However, actual product colours may vary slightly because of screen settings, lighting, printing processes, material characteristics, or manufacturing variations.
For personalized products, minor differences in placement, colour reproduction, cropping, positioning, or print appearance may occur as part of the customization process
Personalized & Customized Products
Customers are responsible for carefully checking all personalization information before submitting an order, including:
- Names
- Spellings
- Dates
- Messages
- Photographs
- Logos
- Other customization instructions
Products are created using the information submitted with the order.
If incorrect information is submitted by the customer and the product has already entered production, My Gift World may not be able to modify, cancel, replace, or refund the order.
Customers must ensure that they have the necessary rights or permission to use any photographs, logos, text, artwork, or other content submitted for personalization.
Orders & Acceptance
Placing an order on our website does not necessarily mean that the order has been finally accepted.
An order may be cancelled or declined in exceptional circumstances, including:
- Product or material unavailability
- Incorrect pricing or website errors
- Payment verification issues
- Invalid or incomplete customer information
- Technical problems
- Inability to fulfil the requested personalization
- Suspected fraudulent or unauthorized transactions
Where an order cannot be fulfilled after successful payment, an appropriate refund will be processed in accordance with the applicable circumstances.
Pricing & Payments
Prices displayed on the website are applicable at the time of ordering and may change without prior notice.
Available payment methods will be displayed during checkout.
Personalized and customized products require full advance payment. Cash on Delivery (COD) is not available for personalized/customized products.
Payments are subject to successful authorization and confirmation by the applicable payment service provider.
GST & Invoice Information
Customers requiring business/GST invoice details should provide accurate Company Name and GSTIN information, where applicable, during checkout or through the appropriate available method.
The customer is responsible for ensuring that submitted GST information is accurate.
Cancellation & Modification
Personalized/customized orders may be requested for cancellation or modification within 12 hours of placing the order, subject to the production status.
After this period, or once production/customization has progressed, cancellation or modification may not be possible.
For complete conditions, please refer to our Cancellation, Returns & Replacement Policy.
Shipping & Delivery
We aim to process and dispatch orders as efficiently as reasonably possible. However, dispatch and delivery times may vary depending on factors such as:
- Product type
- Personalization complexity
- Order volume
- Material availability
- Operational availability
- Courier operations
- Delivery location
- Public holidays
- Events beyond our reasonable control
Any estimated delivery or dispatch period shown or communicated should generally be treated as an estimate unless expressly stated otherwise.
Once dispatched, tracking information may be provided wherever available.
Please refer to our Shipping & Delivery Policy for further details.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact information.
My Gift World will not be responsible for delivery delays, failed delivery or additional costs resulting from incorrect or incomplete information supplied by the customer.
If a parcel is returned due to an incorrect address, customer unavailability, refusal to accept delivery or similar customer-related reasons, additional shipping charges may apply for reshipment.
Damaged, Incorrect or Personalization-Issue Products
Personalized/customized products are generally not eligible for return or replacement merely because the customer changes their mind after customization.
If a product is received damaged, an incorrect product is delivered, or the personalization differs from the details originally submitted with the order, customers should contact My Gift World promptly.
For faster verification and resolution, customers are strongly advised to make an unboxing video while opening the parcel.
Customers may be requested to provide:
- Order number
- Unboxing video
- Clear photographs of the product and packaging
- Details of the issue
- Original personalization details submitted with the order
After verification, if the claim is found to be valid, My Gift World may provide an appropriate replacement or other suitable resolution depending on the circumstances.
Customer-Submitted Photos, Text & Content
When submitting photographs, names, text, logos, designs or other content for personalization, the customer confirms that they have the necessary right, permission or authority to use and submit that content.
Customers must not submit unlawful, infringing, abusive or otherwise prohibited content.
My Gift World may refuse to produce an order containing content that we reasonably consider inappropriate, unlawful or potentially infringing.
Customer-submitted content will be used as reasonably necessary to process and fulfil the requested personalized order and related customer service requirements.
Bulk & Corporate Orders
Bulk and corporate enquiries may be subject to separate quotations, pricing, production timelines, payment terms, customization requirements and delivery arrangements.
A bulk or corporate enquiry does not constitute a confirmed order until the applicable requirements, pricing and payment terms have been agreed upon.
Production and delivery timelines for bulk orders may vary depending on quantity, customization, material availability and other operational requirements.
Intellectual Property
Unless otherwise stated, the My Gift World website, branding, website content, graphics, text, layouts and other original materials are protected by applicable intellectual property laws.
They may not be copied, reproduced, distributed, commercially exploited or used without appropriate authorization.
Third-party trademarks, logos, designs and other intellectual property remain the property of their respective owners.
Website Use
Customers must not misuse the website or attempt to interfere with its normal operation or security.
Prohibited activities include unauthorized access, fraudulent transactions, introducing malicious software, attempting to disrupt website functionality, or using the website for unlawful purposes.
We reserve the right to restrict access or cancel suspicious or fraudulent orders where reasonably necessary.
Availability of Website & Services
We aim to keep our website and services available, but uninterrupted or error-free operation cannot be guaranteed.
The website or certain services may occasionally be unavailable because of maintenance, hosting issues, technical problems, updates or circumstances outside our reasonable control.
Limitation of Liability
To the extent permitted by applicable law, My Gift World will not be liable for indirect, incidental or consequential losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot legally be excluded under applicable Indian law.
Third-Party Services
Our website may use third-party services including payment gateways, courier/logistics providers, hosting providers and other technology or service partners.
Such third-party services may be governed by their own terms, policies and operational procedures.
My Gift World is not responsible for failures or interruptions caused solely by independent third-party systems where such matters are outside our reasonable control, subject to applicable law.
Force Majeure
My Gift World will not be responsible for delays or inability to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, internet or communication failures, power outages, courier disruptions or similar unforeseen events.
We will make reasonable efforts to resume normal operations as soon as practicable.
Changes to These Terms
We may update or modify these Terms & Conditions from time to time to reflect changes in our business practices, website, services or legal requirements.
The latest version will be published on this page along with the updated date.
Continued use of the website after changes are published will be subject to the updated Terms & Conditions.
Governing Law & Contact
These Terms & Conditions are governed by the applicable laws of India.
For questions, order-related concerns or queries regarding these Terms & Conditions, please contact:
My Gift World
Email: support@mygiftworld.in
By placing an order with My Gift World, you acknowledge that you have read and understood the applicable terms & conditions stated above.
Terms & Conditions
Last Updated: August 2026
Welcome to My Gift World. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
These Terms & Conditions apply to the use of the My Gift World website and to purchases made through our website.
By using our website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.
2. Products & Product Information
We make reasonable efforts to display product descriptions, images, colours, specifications, pricing and other information as accurately as possible.
However, actual product colours may vary slightly due to screen settings, lighting, photography, printing processes or manufacturing variations.
Minor variations in handmade, printed, personalized or customized products may occur and will not necessarily be considered defects.
3. Personalized & Customized Products
For personalized or customized products, customers are responsible for providing accurate personalization details, including names, text, photographs, designs, spellings and other required information.
Customers should carefully verify all submitted personalization details before placing the order.
Once customization or production has begun, changes may not be possible.
The final product may have minor differences in colour, placement, size or appearance due to printing, manufacturing and customization processes.
4. Order Acceptance
Placing an order on our website does not automatically guarantee acceptance of the order.
An order may be cancelled or declined if, for example:·
The product or required material is unavailable.·
The information provided with the order is incomplete or incorrect.·
There is a pricing or technical error.·
Payment is unsuccessful or cannot be verified.·
The order cannot reasonably be fulfilled due to operational or other circumstances.
If payment has already been received for an order that we are unable to accept or fulfil, the applicable amount will be refunded.
5. Pricing & Payments
Product prices displayed on the website are subject to change without prior notice.
Customers must pay the amount displayed and confirmed during checkout.
Payments are processed through secure third-party payment service providers.
Personalized and customized products require full advance payment. Cash on Delivery (COD) is not available for personalized/customized products.
Any payment failure, delay or technical issue originating from a bank, UPI provider, card network, payment gateway or other third-party payment service may be subject to that provider’s processing and resolution procedures.
6. GST & Invoices
Applicable taxes, including GST where applicable, will be handled in accordance with prevailing Indian tax laws and regulations.
Customers requiring GST details on an invoice should provide accurate Company Name and GSTIN information during checkout where the relevant fields are available.
Customers are responsible for ensuring that GST information submitted by them is correct.
7. Order Cancellation & Modification
For personalized or customized products, cancellation or modification requests must be made within 12 hours of placing the order.
After 12 hours, if processing or production has proceeded, cancellation or modification may not be possible.
For non-customized products, cancellation requests will depend on the processing or dispatch status of the order.
To request a cancellation or modification, customers should contact My Gift World as soon as possible and provide their order details.
8. Shipping & Delivery
Orders are shipped through suitable courier or logistics partners based on destination, service availability and operational requirements.
We do not provide a general fixed dispatch or delivery-time guarantee for all products.
Dispatch and delivery times may vary depending on factors including:· Product type and customization requirements·
Order volume and workload·
Product or material availability·
Machine, electricity or operational issues·
Courier availability and serviceability·
Destination and local delivery conditions·
Public holidays, weather or other circumstances beyond our reasonable control
Certain ready or standard products may be processed faster where available.
Estimated timelines, where provided, are estimates and should not be treated as guaranteed delivery commitments unless expressly stated otherwise.
9. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact information.
My Gift World will not be responsible for delivery delays, failed delivery or additional costs resulting from incorrect or incomplete information supplied by the customer.
If a parcel is returned due to an incorrect address, customer unavailability, refusal to accept delivery or similar customer-related reasons, additional shipping charges may apply for reshipment.
10. Damaged, Incorrect or Personalization-Issue Products
Personalized/customized products are generally not eligible for return or replacement merely because the customer changes their mind after customization.
If a product is received damaged, an incorrect product is delivered, or the personalization differs from the details originally submitted with the order, customers should contact My Gift World promptly.
For faster verification and resolution, customers are strongly advised to make an unboxing video while opening the parcel.
Customers may be requested to provide:·
Order number·
Unboxing video·
Clear photographs of the product and packaging·
Details of the issue·
Original personalization details submitted with the order
After verification, if the claim is found to be valid, My Gift World may provide an appropriate replacement or other suitable resolution depending on the circumstances.
11. Customer-Submitted Photos, Text & Content
When submitting photographs, names, text, logos, designs or other content for personalization, the customer confirms that they have the necessary right, permission or authority to use and submit that content.
Customers must not submit unlawful, infringing, abusive or otherwise prohibited content.
My Gift World may refuse to produce an order containing content that we reasonably consider inappropriate, unlawful or potentially infringing.
Customer-submitted content will be used as reasonably necessary to process and fulfil the requested personalized order and related customer service requirements.
12. Bulk & Corporate Orders
Bulk and corporate enquiries may be subject to separate quotations, pricing, production timelines, payment terms, customization requirements and delivery arrangements.
A bulk or corporate enquiry does not constitute a confirmed order until the applicable requirements, pricing and payment terms have been agreed upon.
Production and delivery timelines for bulk orders may vary depending on quantity, customization, material availability and other operational requirements.
13. Intellectual Property
Unless otherwise stated, the My Gift World website, branding, website content, graphics, text, layouts and other original materials are protected by applicable intellectual property laws.
They may not be copied, reproduced, distributed, commercially exploited or used without appropriate authorization.
Third-party trademarks, logos, designs and other intellectual property remain the property of their respective owners.
14. Website Use
Customers must not misuse the website or attempt to interfere with its normal operation or security.
Prohibited activities include unauthorized access, fraudulent transactions, introducing malicious software, attempting to disrupt website functionality, or using the website for unlawful purposes.
We reserve the right to restrict access or cancel suspicious or fraudulent orders where reasonably necessary.
15. Availability of Website & Services
We aim to keep our website and services available, but uninterrupted or error-free operation cannot be guaranteed.
The website or certain services may occasionally be unavailable because of maintenance, hosting issues, technical problems, updates or circumstances outside our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, My Gift World will not be liable for indirect, incidental or consequential losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot legally be excluded under applicable Indian law.
17. Third-Party Services
Our website may use third-party services including payment gateways, courier/logistics providers, hosting providers and other technology or service partners.
Such third-party services may be governed by their own terms, policies and operational procedures.
My Gift World is not responsible for failures or interruptions caused solely by independent third-party systems where such matters are outside our reasonable control, subject to applicable law.
18. Force Majeure
My Gift World will not be responsible for delays or inability to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, internet or communication failures, power outages, courier disruptions or similar unforeseen events.
We will make reasonable efforts to resume normal operations as soon as practicable.
19. Changes to These Terms
We may update or modify these Terms & Conditions from time to time to reflect changes in our business practices, website, services or legal requirements.
The latest version will be published on this page along with the updated date.
Continued use of the website after changes are published will be subject to the updated Terms & Conditions.
20. Governing Law & Contact
These Terms & Conditions are governed by the applicable laws of India.
For questions, order-related concerns or queries regarding these Terms & Conditions, please contact:
My Gift World
Email: support@mygiftworld.in
By placing an order with My Gift World, you acknowledge that you have read and understood the applicable terms & conditions stated above.